A Patient’s Guide to Our GP & AP Appointment System
At Salford Health Matters we pride ourselves in keeping our patients and the public in the heart of everything we do. We believe that by listening to people who use and care about our services, we can better understand your needs and focus on what matters to you.
Our appointment system allows you to have more control over your care.
You are able to:
- Book, change or cancel your appointments online
- Prebook your appointments
- See the same clinician more often
- Speak to a clinician over the telephone
- See a clinician in an evening or weekend appointment
How Does it Work?
If you need to see a clinician, you can book a face to face appointment either on the day or in advance.
A GP from our Care UK team can discuss results with you over the telephone, give you medical advice or review your medications.
Log on to our online services or telephone to speak to one of our receptionists.
You will be asked to give clinical information about why you need to see or speak to a clinician. This helps your doctor and the team to plan your care. If you would like to pass a message on to a clinician, our medical receptionists will be happy to do this.
How can you help us?
As we try to improve our access in order to help our patients as best we can, we ask that you assist us by:
Speaking to your local pharmacist first
Do you have a minor ailment? The Minor Ailment Scheme has been introduced across pharmacies in Salford to assist you with ailments, illnesses and first aid such as colds, coughs, hay fever, indigestion, head lice as well as minor cuts and bruises. If you don’t currently pay for prescriptions they can issue a supply of medicines that you would normally need to buy. You can also visit NHS choices for trusted and useful information about health conditions and treatments at www.nhs.uk. Our practice pharmacists can also solve issues with your repeat medication and give you advice about most treatments.
Keep your appointments with us, or let us know if you can’t attend them
We understand that things don’t always go to plan and that it can sometimes be difficult to keep your appointments, but if you let us know as soon as possible your appointment can be given to somebody else. Last year over 10% of our appointments were wasted because the patient did not attend. That’s around 18 appointments a day! Register with our online services
You can register with our online service. You can log in online and book, change or cancel your appointments at your own convenience. You can also order repeat medications and view your medical records. One of our reception team can register you.
How Long is My Appointment?
Ten minutes are allocated for an appointment with a GP or Advanced Practitioner and fifteen minutes with a Practice Nurse, as is standard across the UK. As it is a relatively short amount of time it is important to arrive for your appointment promptly, and you may be asked to re-book if you have several health problems. You can request a double appointment when booking your appointment if you feel you need more time.
Why Was I Asked to Make Another Appointment For Some Of My Problems?
We try and deal with matters as comprehensively as possible but if there are several different health issues, dealing with the more minor ones will result in other patients having to wait too long. This is particularly the case when you are being seen for urgent problems in appointments, which have been booked on the day
Why Did I Have to Wait Half an Hour For My Appointment?
Most people are seen promptly, but we never know what kind of problem is going to come through our surgery door. Some can take a lot of sorting out and require longer than the allotted time. We cannot just ask a patient to leave because your 10 minutes are up. We would give that time to you if you needed it. Please be patient with others.